Frequently Asked Questions
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Contents
What Firetrace system is best for my application?
Can I fit my Firetrace myself?
Do I need an electrical supply for Firetrace to operate?
Can I isolate the power supply in the event of a fire?
Does Firetrace have any limitations?
How long does my order take to process?
Can I pay by credit / debit card?
Can I open an account with you?
Can you survey my site and give me a quote?
Can you survey my customers site and give me a quote?
If I fit a system myself and get stuck, is there anybody to help?
Simply pick up the phone and dial 01473 744090 (8.30am to 5.30pm) and we will be pleased to help
What Firetrace system is best for my application?
It is recommended that you contact us on 01473 744090 to discuss which system is best for your application
We at Firetrace pride ourselves that we put everything you will need in the box (Except the fire)
Can I fit my Firetrace myself?
Standard direct systems are quite simple to install but indirect and high pressure systems require some basic training which could be by telephone from our technical staff on 01473 744090 or you are welcome to attend one of our free one day training courses held at our Ipswich premises
Do I need an electrical supply for Firetrace to operate?
No. Firetrace is a standalone system pneumatically operated from it’s own reservoir, although it can be interfaced with alarm and plant shutdown via a pressure switch that is removable under pressure for test purposes
Can I isolate the electrical supply in the event of a fire?
Yes. Alarm initiation and plant shutdown can be achieved via a pressure switch that is removable under pressure for test purposes
Does Firetrace have any limitations?
Very few, apart from your imagination, but design limitation can be found here.
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How long does my order take to process?
Standard systems are available ex stock and most special systems can be dispatched within seven days
Can I pay by credit / debit card?
Yes please! We accept most major credit cards
Can I open an account with you?
Certainly, subject to suitable credit status
Can you survey my site and give me a quote?
If necessary we will be pleased to call on you, although many basic systems can be quoted from information received by telephone or from digital photographs sent via email
Can you survey my customer’s site and give me a quote?
We will be pleased to help you design a system to suit your customer’s requirements, just contact us to discuss, who, what, where and when
If I fit a system myself and get stuck, is there anybody to help?
Simply pick up the phone and dial 01473 744090 (8.30am to 5.30pm) and we will be pleased to help
Email: info@firetrace.co.uk
Phone: 01473 744090